Frequently Asked Questions

Everything you need to know about the Paudelon™ Pet Hair Remover Roller, ordering, shipping, and returns.

About the Product

How does the Paudelon™ Pet Hair Remover work?

Roll Paudelon across suitable fabric surfaces to help collect loose dog and cat hair. When you're finished, empty the collected hair and reuse the roller.

Where can I use it?

It's designed for everyday cleanup on suitable fabric surfaces such as sofas, bedding, cushions, furniture and carpets. Always test a small area first if you're unsure whether a surface is suitable.

Is the roller reusable?

Yes. Paudelon is designed to be emptied and reused instead of relying on disposable sticky sheets.

Does it work for both dogs and cats?

Yes. It's designed to help collect loose hair from both dogs and cats around the home.

How do I empty or clean it?

Use the roller as normal, then empty the collected hair from the collection area. Keep the roller clean and dry between uses.

Orders & Shipping

How long does delivery take?

Delivery time depends on your destination and shipping method. Your estimated delivery timeframe is shown at checkout. When tracking is available, you'll receive tracking information for your order.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible with your order number. We cannot guarantee changes after an order has entered processing or fulfillment.

How can I track my order?

When your order ships, tracking information will be provided when available. You can use the tracking details in your Shopify order information.

Returns & Guarantee

What is your return policy?

Paudelon offers a 30-day money-back guarantee subject to the terms of our Returns & Refunds policy.

How do I request a return?

Contact us with your order number and reason for the return. We'll provide the next steps and let you know what information is required.

When will I receive my refund?

Approved refunds are returned to the original payment method after the applicable return has been received and reviewed.

Still have a question?

We're happy to help. Visit our Contact Us page and include your order number if your question is about an existing order.